Who We Are:
Crowley is a privately held, U.S.-owned and operated company serving the maritime, logistics and energy industries with scale in 36 nations and island territories. Our Purpose is to bravely advance what’s possible to elevate people and planet, guided by our values of Integrity, Sustainability and Drive.
With more than $3 billion in annual revenue, our solutions provide integrated supply chains with a commitment to safety and reliability in our ocean and land transportation services and facilities.
We set high standards, operate with discipline, and continuously improve how we work. Performance, operational excellence and innovation drive how we compete, grow and deliver to our customers and partners.
Work Arrangement:
Hybrid
What You'll Do:
Responsible for coordinating and supporting customer transportation business requirements by developing and managing both carrier and customers to ensure requirements are met.
Responsibilities
Key Responsibilities:
- Communicate with shippers, consignees, vendors, agents, etc. to effectively manage each shipment.
- Negotiate and determine appropriate pricing based on volumes, service lanes and potential business for both carriers and customers.
- Work directly with new and existing carriers to obtain pricing.
- Certify pricing calculations for each client to meet the profit goals.
- Ensure compliance with applicable laws, regulations and industry standards.
- Collaborate with the sales team to establish procedures and identify ways to grow business lanes.
- Monitor customer shipments and the quality control of carrier and performance.
- Develop and implement effective cost control measures, maintain records of quoted rates, monitor profitability, settle discrepancies, ensure correct billing and invoicing to customer for timely payment to carriers.
- Organize documentation, clearances, shipping mode, delivery, tracking and notifications.
- Maintain contact management system similar to CRM to determine established contacts.
- Develop and solicit new accounts via telephone or email while generating price quotes, coordinating scheduling, entering orders and negotiating rates with carriers.
Qualifications
Experience:
1 year or less experience in truck dispatching import/export transportation, customer service, negotiations or other related experience.
Education & Credentials:
High school diploma or equivalent required. Bachelor’s degree in business, transportation or a related field preferred.
Technical Skills:
Proficient in Microsoft Office products, including Excel, Outlook and Word.
Other:
Travel may be required. Bilingual (English/Spanish) preferred.
Competencies:
Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships. Ability to demonstrate effective customer service skills. Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting assigned deadlines. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Ability to perform accurately in a detail-oriented environment. Ability to gather, interpret, report and use data and other information concerning assigned activities. Ability to function effectively with, or as part of a team. Skilled in preparing clear and concise documents, including but not limited to reports, procedures, correspondences and other written materials. Knowledge of the concepts, principles and practices of import forwarding and customs brokerage in a domestic and/or international capacity.
What We Offer?
We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.
Our Total Rewards include:
- Competitive pay with recognition programs
- Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
- Leave and family support: parental leave and sick leave
- Learning and growth: access to training and development for continuous skill development
- Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts
At Crowley, we invest in you—your success, your health, and your future.
#LI-Hybrid
Key Responsibilities:
- Communicate with shippers, consignees, vendors, agents, etc. to effectively manage each shipment.
- Negotiate and determine appropriate pricing based on volumes, service lanes and potential business for both carriers and customers.
- Work directly with new and existing carriers to obtain pricing.
- Certify pricing calculations for each client to meet the profit goals.
- Ensure compliance with applicable laws, regulations and industry standards.
- Collaborate with the sales team to establish procedures and identify ways to grow business lanes.
- Monitor customer shipments and the quality control of carrier and performance.
- Develop and implement effective cost control measures, maintain records of quoted rates, monitor profitability, settle discrepancies, ensure correct billing and invoicing to customer for timely payment to carriers.
- Organize documentation, clearances, shipping mode, delivery, tracking and notifications.
- Maintain contact management system similar to CRM to determine established contacts.
- Develop and solicit new accounts via telephone or email while generating price quotes, coordinating scheduling, entering orders and negotiating rates with carriers.
Experience:
1 year or less experience in truck dispatching import/export transportation, customer service, negotiations or other related experience.
Education & Credentials:
High school diploma or equivalent required. Bachelor’s degree in business, transportation or a related field preferred.
Technical Skills:
Proficient in Microsoft Office products, including Excel, Outlook and Word.
Other:
Travel may be required. Bilingual (English/Spanish) preferred.
Competencies:
Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships. Ability to demonstrate effective customer service skills. Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting assigned deadlines. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Ability to perform accurately in a detail-oriented environment. Ability to gather, interpret, report and use data and other information concerning assigned activities. Ability to function effectively with, or as part of a team. Skilled in preparing clear and concise documents, including but not limited to reports, procedures, correspondences and other written materials. Knowledge of the concepts, principles and practices of import forwarding and customs brokerage in a domestic and/or international capacity.
What We Offer?
We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.
Our Total Rewards include:
- Competitive pay with recognition programs
- Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
- Leave and family support: parental leave and sick leave
- Learning and growth: access to training and development for continuous skill development
- Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts
At Crowley, we invest in you—your success, your health, and your future.
#LI-Hybrid