Manager Train Operations (MTO)
Job Summary
The Manager Train Operations (MTO) is a frontline operational leader responsible for the safe, reliable, and efficient execution of transportation operations across assigned terminals and line-of-road territories.
This position provides direct leadership and supervision of transportation employees, ensuring the successful execution of operating plans while delivering consistent performance in safety, service, productivity, and cost.
A fundamental responsibility of this position is to establish clear expectations, develop employees, reinforce operating standards, and create accountability for results.
Success in this role is measured by both operational results and how effectively the MTO leads their team.
Primary Activities and Responsibilities
Operational Leadership and Execution
- Lead daily terminal and line-of-road operations, ensuring safe, efficient, and reliable execution of the operating plan.
- Anticipate operational challenges, coordinate crews and resources, and make timely decisions that support network fluidity and Trip Plan Compliance.
- Monitor and analyze operational performance, identify root causes, and implement effective solutions to recurring problems.
- Proactively engage customers to understand service requirements, address concerns, and support reliable service.
- Manage crews, equipment, and operational resources to improve productivity and asset utilization while balancing cost, safety, service, and operational requirements.
- Partner across departments to support reliable operations and broader network performance.
Safety Leadership
- Establish a proactive safety environment focused on preventing injuries, train accidents, and equipment damage.
- Maintain a strong field presence, identify critical operational risks, reinforce operating rules, and intervene promptly when unsafe conditions or behaviors are identified.
- Conduct meaningful operational testing, safety observations, and incident investigations to reinforce compliance and prevent recurrence.
Employee Leadership, Training, and Development
- Lead and engage transportation employees through clear expectations, effective communication, consistent accountability, and recognition of strong performance.
- Build productive relationships with craft employees and labor representatives, reinforcing mutual respect, trust, and shared responsibility for safe operations.
- Take ownership of assigned newly hired conductors throughout their On-the-Job Training (OJT) by providing coaching and feedback, monitoring progress, reinforcing safe work practices, and addressing performance issues.
- Lead by example through personal engagement, operational knowledge, professionalism, and a visible commitment to organizational standards.
Minimum Qualifications
- High School Diploma/GED
- One or more years of experience in Transportation, Logistics, Rail Operations, the Military, or Management in Skilled Trades (building/construction, electrical, mechanical)
- CSX Operations with Current Conductor Certification or ability to obtain within 90 days of hire
- A valid Driver’s License
Preferred Qualifications
- Bachelor’s Degree/4-year Degree
- 3 or more years of experience working outside of an office environment in Transportation, Logistics, Rail Operations, Military, or Management in Skilled Trades (building/construction, electrical, mechanical)
- Current Conductor/Locomotive Engineer Certification
- 2 or more years of supervisory experience in Rail Operations
Physical Requirements
- Stoop/bend/kneel/crouch/crawl/balance/climb.
- Work in cramped, confined, enclosed, or awkward places.
- Must be able to mount and dismount equipment.
- Ride on the outside of rail equipment for extended periods of time.
- Walk long distances over uneven terrain.
- Demonstrate auditory and visual acuity/tracking/inspection.
- Must meet color vision and hearing requirements as described in FRA Regulations.
- Frequent lifting up to 80 pounds.
Position Location and Relocation
Positions are located throughout the CSX network. Applicants must be prepared to relocate anywhere within the company’s operating territory, including the Midwest, Northeast, Southeast, and Southwest regions.
Job Requirements
- Complete annual training and pass safety rules examinations.
- Federal regulations require random testing for drugs and/or alcohol.
Knowledge, Skills, and Leadership Capabilities
- Knowledge of railroad operations, operating rules, safety standards, and terminal and line-of-road operations.
- Strong operational judgment, analytical thinking, problem-solving, and decision-making skills.
- Effective communication, interpersonal, conflict-resolution, and relationship-building skills.
- Understanding of operational productivity, resource utilization, service commitments, and cost management.
- Ability to use Microsoft Office, CSX yard systems, mainframe applications, and other operational technology.