Who We Are:
As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.
By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration.
To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us.
Work Arrangement:
Why Join Crowley:
Responsibilities
What You'll Do:
Responsible for overseeing, planning and directing the functions of the Customer Operations department including the booking and documentation functions of import and export cargo for foreign and domestic trade lanes.
Key Responsibilities:
- Develop and recommend refinements in procedures and work processes to maximize efficiency and productivity while providing an optimal level of service to customers.
- Interact directly with customers and internal personnel to resolve problems and maintains effective communication to ensure needs are met.
- Oversee communication with appropriate government agencies assuring compliance with governing regulations.
- Act as a liaison between Company and U.S. Customs offices in matters related to customer operations.
- Establish department metrics, KPI’s and the implementation of customer operations training.
Qualifications
Education & Credentials:
- Bachelor's degree in business, transportation or related field; or a combination of post- high school and equal experience may be substituted for education.
Experience:
- 5+ years of international transportation experience; with 3 - 5 years’ experience in a supervisory or management position.
Technical Skills:
- Proficient in Microsoft Office products, including Word, Outlook and Excel.
Other:
- Bilingual (English/Spanish).
What We Offer?
We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.
Our Total Rewards include:
- Competitive pay with recognition programs
- Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
- Leave and family support: parental leave and sick leave
- Learning and growth: access to training and development for continuous skill development
- Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts
At Crowley, we invest in you—your success, your health, and your future.
What You'll Do:
Responsible for overseeing, planning and directing the functions of the Customer Operations department including the booking and documentation functions of import and export cargo for foreign and domestic trade lanes.
Key Responsibilities:
- Develop and recommend refinements in procedures and work processes to maximize efficiency and productivity while providing an optimal level of service to customers.
- Interact directly with customers and internal personnel to resolve problems and maintains effective communication to ensure needs are met.
- Oversee communication with appropriate government agencies assuring compliance with governing regulations.
- Act as a liaison between Company and U.S. Customs offices in matters related to customer operations.
- Establish department metrics, KPI’s and the implementation of customer operations training.
Education & Credentials:
- Bachelor's degree in business, transportation or related field; or a combination of post- high school and equal experience may be substituted for education.
Experience:
- 5+ years of international transportation experience; with 3 - 5 years’ experience in a supervisory or management position.
Technical Skills:
- Proficient in Microsoft Office products, including Word, Outlook and Excel.
Other:
- Bilingual (English/Spanish).
What We Offer?
We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.
Our Total Rewards include:
- Competitive pay with recognition programs
- Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
- Leave and family support: parental leave and sick leave
- Learning and growth: access to training and development for continuous skill development
- Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts
At Crowley, we invest in you—your success, your health, and your future.