Key Account Manager

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive!  Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees.  Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. 

General position summary:

Perdue Office Interiors, a Suddath company, is seeking an accomplished Key Account Manager to lead major customer accounts, including Steelcase global accounts. This is a highly visible role focused on managing key relationships, driving project execution, and ensuring an exceptional customer experience from initial request through final project closeout. The Key Account Manager will serve as the primary point of coordination between customer stakeholders, Steelcase global account teams, and Perdue’s internal design, project management, procurement, installation, and customer experience teams. The ideal candidate is organized, relationship-driven, detail-oriented, and comfortable managing complex account activity in a fast-paced, customer-focused environment.

Essential Duties & Responsibilities:

Account Management & Customer Experience

• Lead major account relationships with customer stakeholders across facilities, workplace, procurement, real estate, and operations teams.
• Build trusted relationships through responsiveness, accountability, and consistent follow-through.
• Maintain a thorough understanding of customer standards, Steelcase global account requirements, processes, locations, and priorities.
• Act as the customer advocate within Perdue and coordinate resources to ensure successful outcomes.

Project Execution

• Manage the execution of projects ranging from small service requests to major workplace initiatives for large enterprise accounts.
• Coordinate design, project management, procurement, installation, and customer experience teams.
• Monitor schedules, budgets, specifications, lead times, and installation milestones.
• Proactively identify and resolve risks before they impact the customer.
• Lead project closeout activities, including punch list resolution, final customer communication, documentation, warranty coordination, and post-installation follow-up.
• Ensure consistent execution across regional offices and branch locations.

Daily Service & Operational Support

• Coordinate repairs, warranty claims, assessments, reconfigurations, exchanges, and furniture moves.
• Manage day-to-day work orders with urgency and attention to detail.
• Track open requests and communicate status updates proactively.
• Ensure service issues are resolved accurately and efficiently.

Reporting & Communication

• Lead customer meetings, project reviews, and status updates.
• Prepare account reports, project summaries, and performance reviews.
• Maintain accurate records and documentation.

Job Skills Required:

• Exceptional organization and attention to detail
• Ability to manage multiple projects and priorities simultaneously
• Strong project coordination and execution capabilities
• Outstanding customer service and communication skills
• Ability to work effectively across cross-functional teams
• Problem-solving and decision-making skills
• Proficiency with Microsoft Office applications

Supervisory Responsibilities:

• No supervisory Responsibilities

Other Duties & Responsibilities:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education & Experience:

• 5-10+ years of experience in commercial interiors, workplace solutions, contract furniture, facilities management, project management, architecture, design, construction, or a related industry.
• Experience with Steelcase, Steelcase global accounts, Steelcase dealer environments, and/or contract furniture is strongly preferred. Experience supporting large enterprise customers, major accounts, and multi-location account portfolios is highly desirable.

Travel:

• No travel required.

Language Skills:

• Ability to communicate effectively and professionally with customer stakeholders, Steelcase global account teams, and internal design, project management, procurement, installation, and customer experience teams.
• Ability to lead customer meetings, project reviews, and status updates while clearly conveying account priorities, project milestones, risks, and next steps.
• Ability to prepare accurate account reports, project summaries, customer communications, and documentation related to work orders, installations, warranties, punch lists, and closeout activities.
• Excellent written and verbal communication skills with the ability to build trust, influence outcomes, and maintain strong customer relationships through responsiveness, accountability, and follow-through.

Mathematical Skills:

• Ability to calculate and review basic project-related figures, including quantities, pricing adjustments, budgets, percentages, lead times, schedules, and cost estimates.
• Ability to interpret and compare project specifications, order information, service requests, and financial details to support accurate account reporting and project execution.

Reasoning Ability:

• Ability to analyze customer needs, account priorities, project requirements, schedules, budgets, risks, and operational constraints to determine appropriate actions and solutions.
• Ability to interpret written, verbal, diagram, schedule, specification, and documentation-based information to resolve issues, coordinate resources, and ensure successful project outcomes.

Computer Operations:

• To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite and the ability to effectively use CRM, order management, project tracking, reporting, communication, and documentation platforms to support account management, customer service, project coordination, and status reporting.

Planning/Organization:

• Ability to manage multiple major account activities, customer requests, project timelines, work orders, service needs, and internal coordination efforts simultaneously.
• Ability to prioritize customer needs, monitor schedules and milestones, track open requests, meet deadlines, and organize work to ensure timely follow-through from initial request through project closeout.

Certificates/Licenses/Registrations:

• None required.

Working Conditions:

• Cubicle working environment
• Noise level in the work environment is usually moderate

Physical/Environmental Demands:

Activity:

• Stand - Under 1/3 Time
• Walk - Under 1/3 Time
• Sit – Over 2/3 Time
• Use hands to finger, handle, or feel - Over 2/3 Time
• Reach with hands and arms – 1/3 to 2/3 Time
• Climb or balance – None
• Stoop, kneel, crouch or crawl – Under 1/3 Time
• Talk or hear – over 1/3 to 2/3 time
• Taste or smell – None
• Other - None

Physical Activity Level:

• The employee must occasionally lift and/or move up to 10 pounds.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to reach with hands and arms.

Manual Dexterity:

• Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.

Special Vision Requirements:

• Specific vision abilities required by this job include close vision and ability to adjust focus.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.