Scope of Position
Supervises and coordinates activities of workers concerned with providing work orders & inventory records for distribution accounts
Major Duties and Responsibilities
Operations
Allocate workloads within team to ensure smooth operations during peak activity or staff absence
Monitor workboards to ensure internal KPI’s are met e.g. timely data entry
Build and maintain strong relationships with customers.
Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
Monitor invoicing and BNP report where needed
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team
Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
Be continuously open and positive to implementing new system changes and enhancements with the team
Oversee and ensure compliance with Expeditors Operational Process Standards
Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.
Support the manager and or the sales department where needed:
Makes introductory contact with new accounts and maintain effective relationships with existing accounts.
Addresses the more complex and non-routine customer issues and requests.
Coordinates new accounts, gathering all necessary information and assigning accounts to agents
Audits all new account and follows up on responsibilities of the CSR’s to ensure that customer needs have been met
Help develop and recommend the annual departmental operating budget, making said budget consistent with the desired customer service levels and necessary equipment upgrades
Interacts with credit and collections personnel regarding payment problems
Performs and supervises department accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.)
Physical Demands
This section lists physical demands required of this job and may be edited to the specific job role.
Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
Write with pencil/pen/marker
Functions performed primarily while seated at desk
People
In conjunction with department leadership,
- Properly on-boards new hires and ensures team members have clear expectations.
- Provides frequent feedback that is timely, accurate, and honest.
- Participates in regular one-one-ones and an annual review for employees.
- Assists manager with development plans for employees that addresses competency gaps and/or prepares employees for growth.
- Ensures employees complete 52 hours of relevant training each year and that required training is completed timely.
- Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations.
- Promotes employee engagement and team vision, commitment and trust. Develops a #2.
Systems
- Ensure department is using all system tools to their greatest advantage based on your department size and organization.
- Be open to implementing new system changes and enhancements into your department
- Be involved and suggest system/process improvements
- Set the tone of this environment within your department
Culture
- Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
4 years of industry specific knowledge
Inventory management and accounting knowledge
Self-reflecting and open to feedback
Initiative and ability to work in autonomy
Proven leadership attitude and background
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Conflict resolution
Listening skills
Providing feedback
Teamwork
Building team environment
Coaching for development
Customer focus
Managing meetings
Problem solving
Process improvement
Time management
Software proficiency skills (e.g., MS Excel Formulas and Pivot Tables, MS Word)
English language proficiency
Global Logistics Industry knowledge
Reporting Structure
- Distribution Manager
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus